27 testimonials found.

The team at pennylane were always very helpful. They were very understanding if there was ever a problem with the property and quick to help us get it resolved.

John C

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Since seeing our new home we have had nothing but fantastic and prompt service and correspondence from Penny Lane, we are so glad that we chose them especially as we are both renting for the first time. The process has been so simple and all information has been delivered very well, I'd especially like to thank Ian and Kayleigh for their great service, they've been absolutely wonderful throughout the process and we both feel very valued and reassured! Thank you!

Allanah Perrie & Ross Rae

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Mark has been very helpful , always available when needed,would highly recommend this agent , he got my house sold within a day.

Jackie Donnelly

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We have been very happy with the service delivered by Penny Lane Homes, especially since they took over from Learmonts. However, we are also more than satisfied with the help Ian Troy has given us over the years, including when he was at Learmonts, for which we thank him. More recently, Kayleigh has been a great help and support over selling our flat, assisting us with some of the documentation which it was impossible for us to complete from a distance. Penny was also very professional and efficient, dealing with us with patience and giving clear explanations and advice both during the takeover from Learmonts and ever since. The detailed reports on the condition of the flat, complete with photographs have been most welcome. I wish we had been with Penny Lane Homes from the start.

Liz M

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I would like to thank Penny Lane Homes for the excellent service provided since they took over my property lease from Learmonts. The few issues I have experienced have been quickly and efficiently dealt with by the staff. I would particularly like to thank Ian Troy who immediately replies to emails and and acts promptly in all cases.

Arnie Cartwright

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I have been very impressed with this agency. The takeover from Learmonts was very well communicated, with a plan drawn up to reinstate any rent which was outstanding. At first I was hesitant to continue with an agency after the awful experience with Learmonts. However, this agency has so far been excellent. My main point of contact is Kayleigh Payne. Kayleigh has been extremely helpful, efficient and prompt in answering emails during some difficulties we experienced with the building. Kayleigh makes it easy for one to speak their mind and is sympathetic towards both the landlord and the tenant which is an invaluable trait to possess in this industry.

Mandy

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A big thank you to Claire at Penny Lane Homes Johnstone for always going the extra mile to sell our flat.

Anne




In the three years I have been letting with Pennylane homes I have found them to provide excellent service and would recommend to anyone looking to rent out their property.

J. Dalziel

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Landlord Advice Bureau have been dealing with Penny Lane Letting as a client for the past 4 years. The services we provide has meant that I have had dealings with a number of different people within the business from admin staff through to director level. A common theme that runs through the business is that all the staff are trained to a high level in all aspects of residential letting and share a passion for customer service excellence, whether with tenants or landlords. Furthermore, the fact that they are prepared to outwork services to ourselves shows that they place great importance on both the accuracy and effectiveness of their overall tenancy processes – benefiting both landlords and tenants alike.

Highly recommended!

Mr John Loudon

Business Manager Rating


I have had dealings with Penny Lane for almost two years now and have found them extremely helpful, prompt and courteous. They are quick to react to any problems that arise in properties and also prompt in returning landlord phone calls and emails. I have handed over a complete portfolio to their care and am happy that it will be well cared for making my life much easier and less stressful.

Thank you Penny Lane!

Mrs E Thompson

(Portfolio Landlord) Rating


Being familiar with renting property I was overwhelmed with the amount of assistance given to me by Penny Lane Homes, whilst their client is the landlord it was clear that they really cared for me and went above and beyond the call of duty to ensure my tenancy was smooth and care free. Having experienced other letting agencies previously I now would never want to move away from Penny Lane Homes.

Miss McDonald

Paisley Branch (Experienced Tenant) Rating


I can’t put into words how happy I am with the staff at Penny Lane Homes, they rented my flat within 3 days of having done my rental assessment. The staff were all friendly and helpful and a special thanks to the admin girl (you know who you are). The main reason I chose Penny Lane Homes was that they were Property Ombudsman regulated and I seen their signs going up in my area and then let agreed very quickly, I will be using them again.

Mr Davidson

Renfrew Branch (First Time Landlord) Rating